1. Who we are

Website: addolives.com
Business name: Add-Olives Ltd
Registered address: 5 Fortune Way, London, United Kingdom, NW10 6UF
Email address: info@addolives.com
Telephone: +44 (0)20 8062 0757

For the purposes of UK data protection law, we are the data controller of the personal data we collect through this website.

2. The personal data we collect

We may collect, use and store the following types of personal data:

Information you provide to us

• Your name
• Billing address
• Delivery address
• Email address
• Telephone number
• Account login details, if you create an account
• Order details
• Payment-related information
• Any information you include in contact forms, emails or messages
• Marketing preferences

Information collected automatically

When you use our website, we may automatically collect:

• IP address
• Browser type and version
• Device type
• Time zone setting
• Operating system and platform
• Website usage data
• Pages viewed and actions taken on our site
• Referring website addresses
• Cookie and tracking data

3. How we collect your data

We collect personal data:

• When you place an order
• When you create an account
• When you subscribe to our emails or newsletter
• When you contact us by email, phone or contact form
• When you browse or interact with our website
• Through cookies and similar technologies
• From payment providers, delivery partners, or analytics services where relevant

4. How we use your personal data

We use your personal data for the following purposes:

To process and fulfil orders

We use your information to:

• Process payments
• Deliver your order
• Send order confirmations and updates
• Manage returns, refunds and customer service

To manage your account

If you create an account, we use your information to:

• Set up and maintain your account
• Allow you to log in securely
• Keep a record of your orders and preferences

To communicate with you

We may use your details to:

• Reply to your enquiries
• Provide customer support
• Notify you about important service-related matters

To improve our website and services

We may analyse how visitors use our website so we can:

• Improve site performance
• Fix technical issues
• Improve user experience
• Understand customer interests and behaviour

To send marketing communications

Where permitted by law, we may send you updates about our products, promotions, offers and news. You can opt out of marketing emails at any time by clicking the unsubscribe link or contacting us directly.

To comply with legal and regulatory obligations

We may process your personal data where required to:

• Keep financial and tax records
• Prevent fraud
• Respond to lawful requests
• Protect our legal rights

5. Our lawful bases for processing

Under UK data protection law, we rely on one or more of the following lawful bases depending on the purpose of processing: consent, contract, legal obligation, and legitimate interests. The ICO requires organisations to identify a lawful basis before processing personal data.

In practice, we generally rely on:

• Contract – where processing is necessary to process your order, take payment, deliver goods, or provide customer support connected with your purchase.
• Legal obligation – where we need to keep records for tax, accounting, fraud prevention, or other legal compliance purposes.
• Legitimate interests – where it is reasonably necessary to run and improve our business, manage our website, understand customer behaviour, and respond to enquiries, provided your rights do not override those interests.
• Consent – where required, such as for certain cookies or marketing communications.

6. Marketing

If you sign up to receive marketing from us, we may send you promotional emails about our products, offers and updates.

You can withdraw your consent or unsubscribe at any time by:

• Clicking the unsubscribe link in any marketing email, or
• Contacting us at [Insert email address]

The ICO’s PECR guidance says electronic marketing rules are generally stricter for marketing to individuals, and consent is often required for unsolicited direct marketing by email or text.

7. Cookies and similar technologies

Our website may use cookies, pixels, tags, scripts and similar technologies to help the site function, remember preferences, measure performance, and understand how visitors use the site.

Some cookies are essential for the website to work properly. Others, such as analytics or marketing cookies, may only be used with your consent where required by law.

PECR applies to cookies and similar technologies, and the ICO specifically notes that these rules apply beyond standard cookies, including technologies such as tracking pixels, scripts/tags, web storage and device fingerprinting.

For more information, please see our Cookie Policy: [Insert link if you have one]

8. Payments

We do not usually store full payment card details on our own servers. Payments are typically processed by secure third-party payment providers.

Our payment providers may collect and process your payment information in accordance with their own privacy notices and security practices.

9. Sharing your personal data

We may share your personal data with trusted third parties where necessary, including:

• Payment processors
• Delivery and courier companies
• Website hosting providers
• IT and website support providers
• Analytics providers
• Email marketing providers
• Professional advisers such as accountants, lawyers or insurers
• Government bodies, regulators, law enforcement or courts where required

Where we share personal data, we do so only where there is a valid reason and lawful basis to do so. The ICO states organisations must identify at least one lawful basis before sharing personal data.

10. International transfers

Some of our service providers may process personal data outside the UK.

Where personal data is transferred internationally, we will take reasonable steps to ensure appropriate safeguards are in place in line with applicable data protection law.